Terms of service

Last updated: 2026-07-13.

Plain language, flagged where it matters. This is a contract, not legal advice — if telephone or recording law affects your business, talk to your own counsel.

The service

Front Desk ("we", "us") is an Ounie product that answers inbound phone calls on a number we rent to you (or a number you forward to it) with an AI receptionist that answers from your own Ounie brain, takes bookings against rules you set, takes messages, and transfers to a human on request. You ("you", "the customer") pay for usage at the rates published on our pricing page, in Ounie credits.

Your line, your responsibility

This is the part to read twice. The line answers on behalf of your business, at your direction. You are responsible for how your line is used: what you forward to it, what your brain tells callers, and any consent or notice your region requires for call answering and recording. We build honesty guardrails in — a fixed AI disclosure on every call, recording preambles in all-party-consent states, an owner-controllable recording switch — but guardrails are not a guarantee of compliance, and we do not provide legal advice.

Honesty behaviors you can't turn off

The agent always discloses it is an AI at the start of every call. It answers factual questions only from your brain and says "I don't know" when the brain doesn't have it. If a caller describes an emergency, it tells them to hang up and dial 911. Clinic lines never record and the agent never takes medical details — Front Desk is not for PHI and is not a HIPAA business associate.

Acceptable use

You may only connect brains your Ounie account can access, and only answer for a business you actually operate. You will not use the service for scams, impersonation of another business, harassment, or to answer emergency or safety-critical lines. We may suspend lines that generate abuse complaints, carrier flags, or evident misuse — with notice where practical, immediately where necessary.

Account & billing

There is no subscription. Usage is billed in Ounie credits from your shared Ounie wallet: per answered minute in 6-second increments, a flat charge per booking captured and per message taken, and a monthly rental per phone line, at the rates on /pricing. Every answered call reserves a deposit first and refunds the unused remainder automatically at settle. Credits are purchased and managed on ounie.com; your call logs, bookings, and messages remain accessible regardless of your credit balance.

Empty wallet

If your wallet can't cover a call's deposit, callers hear a brief unavailable message — they are never billed, and your line is never a dead number. Nothing answers without a reserved deposit, so your balance can't go negative. Buying credits resumes the line automatically.

Number rental & release

Each line rents its phone number monthly. If the rental can't be charged you get a 3-day grace period (and an email), after which the line suspends. Cancelled or unpaid lines keep their number on a 30-day hold — so a billing hiccup never costs you your number — and the number is released after the hold. No rental is charged during release.

Refunds

Unused deposits refund automatically on every call. Unanswered calls are never charged. If a call fails on our side — a platform error, not a caller hanging up — the charge is reversed. For anything else, open a support ticket.

Service availability

We target 99.5% monthly uptime for the dashboard and the answering service. Answer quality depends on what your brain contains: the agent answers only from your sources, says so when it doesn't know, and never pads an answer with outside knowledge.

Liability

Our liability is capped at the amount you paid us in the prior 12 months. We are not liable for indirect, incidental, or consequential damages, for missed calls or bookings, or for regulatory consequences of how you operated your line.

Termination

Either party can terminate at any time. Cancelling a line stops future rental and starts the 30-day number hold. You retain access to data you've already paid for. We may suspend accounts for material violations of these terms with notice.

Contact

/contact · routed to ounie@ounie.com